Politique de remboursement

Last updated: July 21, 2026

Thank you for shopping at velocap. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

1. Returns Eligibility

• Timeframe: You have 30 days from the date you receive your item to request a return.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Non-Returnable Items: Certain types of goods cannot be returned, such as custom or personalized products, and final sale items.

2. Return Process

To start a return, you can contact us at nikaantoniuk1602@outlook.com or call us at +33780777249.

• If your return is accepted, we will provide instructions on how and where to send your package.

• Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

• Customer Remorse / Change of Mind: If you are returning an item due to a change of mind or because you ordered the wrong size/color, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

• Defective or Wrong Items: If you received a defective, damaged, or incorrect item, velocap will cover all return shipping costs.

4. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5-7 business days).

5. Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us at:

• Store Name: velocap

• Email: nikaantoniuk1602@outlook.com

• Phone: +33780777249

• Address: 2 Rue Rempart-Villeneuve, 66000, France