Free shipping when you spend over $50

FAQ

Welcome to our FAQ page! Here you can find answers to the most common questions about shopping at velocap.

1. Shipping & Delivery

Where do you ship? We currently ship exclusively to customers located in the United States.
How much is shipping? We offer Free Standard Shipping on all orders across the United States with no minimum purchase required.
How long will it take to get my order? Orders are processed within 1 to 2 business days (Monday–Friday). Transit time takes 1 to 5 business days, making the total estimated delivery time 2 to 7 business days.
How can I track my order? Once your order ships, you will receive a confirmation email containing your tracking number to monitor your package.

Is my payment secure? Yes! Our website uses SSL encryption technology to ensure that all your personal and payment details are completely safe and secure.
What payment methods do you accept? We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as other secure checkout options available on our site.
Can I modify or cancel my order? If you need to change or cancel your order, please contact us immediately at nikaantoniuk1602@outlook.com. Once an order has been shipped, we can no longer cancel it, but you can return it following our return policy.

What is your return policy? You have 30 days from the date you receive your item to request a return. Items must be unused, in their original condition, and in their original packaging.
How do I start a return? To initiate a return, simply contact our support team at nikaantoniuk1602@outlook.com or call +33780777249 for instructions.
When will I get my refund? Once we receive and inspect your returned item, your refund will be processed and automatically applied to your original payment method within 5-7 business days.

Still have questions? We are always here to help!